Closed
Closed does not mean the customer is on their own
After the active deployment engagement concludes, the customer transitions into first-year ZBoost adoption support so health checks, optimization guidance, escalation support, and renewal-confidence evidence keep moving.
First-year adoption
ZBoost turns deployment closure into an adoption motion
The handoff clarifies what standard support covers and where SecureDynamics continues to help the customer improve, optimize, and build confidence after launch.
Handoff cleanly
Confirm final documentation expectations, support channels, known assumptions, and where future requests should go.
Keep health visible
Use first-year ZBoost health checks and advisory guidance to surface posture, adoption, and optimization opportunities.
Protect renewal confidence
Build a visible record of value, improvement, and next-step guidance instead of waiting for renewal pressure to reveal underdeployment.
Canonical milestones
Milestone anchors the customer, partner, and ZTSM can reference consistently
These labels are used as section anchors so customer communications, Aiden reporting, and internal delivery notes stay aligned.
Closed
Handoff complete
The customer has the support path, final documentation expectations, known assumptions, and post-deployment guidance needed to operate with confidence.
Closed
ZBoost adoption active
First-year ZBoost keeps adoption moving after delivery with health checks, optimization guidance, escalation support, and renewal-confidence evidence.
Aiden AI project manager
Aiden keeps the project visible between working sessions
Aiden supports the SecureDynamics ZTSM by maintaining the delivery facts that are easy to lose: phase, milestone state, owners, dates, blockers, assumptions, and next steps.
Customer knowledge layer
Customers can learn while the deployment is moving
SecureDynamics gives customers guided access to Zscaler Deployment Advisor GPT, Learn Zscaler GPT, Design Workshop GPT, the Knowledge Base, and, when appropriate, a project access key for deeper custom RAG/MCP-backed deployment insight.
Zscaler Deployment Advisor GPT
Deployment sequencing, readiness validation, configuration questions, and next-step guidance.
Design Workshop GPT
Discovery, requirements capture, architecture workshop notes, and design decision support.
Learn Zscaler GPT
Always-available onboarding knowledge for customer admins, partners, and delivery stakeholders.
SecureDynamics Knowledge Base
Reference material for Zscaler products, SKUs, deployment concepts, and adoption guidance.
Templated customer emails
Phase communications are linked directly from the delivery motion
Each thumbnail opens the live templated email view so partners, ZTSMs, and customers can see the customer-facing message for the relevant phase.
Related pages
Move through the deployment motion without losing context
Next step
The deployment motion ends by starting the adoption motion
ZBoost gives the partner and customer a first-year path for health, optimization, and renewal-confidence work.