Aiden reporting
Aiden turns deployment activity into useful reporting views
Aiden is the always-on AI project manager supporting the ZTSM motion. It tracks current phase, milestone status, owners, dates, blockers, assumptions, and next steps, then shapes the right view for each audience.
Aiden / Gantt reporting
Aiden translates one delivery timeline into four audience views
The Gantt-style timeline keeps the project shape visible while the report views shape the same facts for customer, partner, internal ZTSM, and executive risk conversations.
customer progress report
Phase status, completed work, upcoming customer actions, and near-term decisions in plain language.
partner visibility report
Progress, blockers, engagement signals, and services opportunities the partner can safely act on.
internal ZTSM delivery report
Workstream details, assumptions, owners, dates, blockers, and SecureDynamics action items.
executive / risk summary report
Delivery health, risk posture, escalation themes, and adoption confidence for leadership.
Audience-specific reporting
One project source, four useful views
The same delivery facts should not be forced into one generic status report. Aiden structures the data so each audience sees the version of progress, risk, and next steps they need.
Customer progress report
Clear phase status, completed work, customer-owned next steps, upcoming decisions, and a plain-language view of what happens next.
Partner visibility report
Commercially useful progress, blockers, milestone movement, customer engagement signals, and adoption opportunities without channel confusion.
Internal ZTSM delivery report
Working-session outcomes, owner assignments, date movement, open assumptions, technical blockers, and items needing SecureDynamics action.
Executive / risk summary report
High-level delivery health, business risk, escalation items, timeline concerns, and adoption indicators for leadership review.
Canonical milestones
Milestone anchors the customer, partner, and ZTSM can reference consistently
These labels are used as section anchors so customer communications, Aiden reporting, and internal delivery notes stay aligned.
Kickoff
Customer kickoff held
The delivery team, customer, partner, and ZTSM align on scope, communication channels, required access, success criteria, and the first working sessions.
Phase 1
Policy baseline drafted
SecureDynamics drafts the initial policy baseline from the agreed design, licensed products, identity model, forwarding approach, and Zscaler recommended practices.
Phase 2
Pilot users onboarded
A limited set of users is enabled to validate authentication, forwarding, private access, inspection behavior, and the practical user experience before broader rollout.
Phase 2
Validation complete
Pilot feedback, application reachability, policy behavior, and known exceptions are reviewed so the rollout path is based on observed behavior instead of assumptions.
Phase 3
Production rollout started
User groups, applications, and production traffic move forward in controlled waves, with Aiden tracking owners, dates, blockers, and next steps between sessions.
Closeout
Close-out health check completed
SecureDynamics validates delivery health, open risks, handoff readiness, and practical next actions before the active deployment engagement formally concludes.
Closed
ZBoost adoption active
First-year ZBoost keeps adoption moving after delivery with health checks, optimization guidance, escalation support, and renewal-confidence evidence.
Aiden AI project manager
Aiden keeps the project visible between working sessions
Aiden supports the SecureDynamics ZTSM by maintaining the delivery facts that are easy to lose: phase, milestone state, owners, dates, blockers, assumptions, and next steps.
Customer knowledge layer
Customers can learn while the deployment is moving
SecureDynamics gives customers guided access to Zscaler Deployment Advisor GPT, Learn Zscaler GPT, Design Workshop GPT, the Knowledge Base, and, when appropriate, a project access key for deeper custom RAG/MCP-backed deployment insight.
Zscaler Deployment Advisor GPT
Deployment sequencing, readiness validation, configuration questions, and next-step guidance.
Design Workshop GPT
Discovery, requirements capture, architecture workshop notes, and design decision support.
Learn Zscaler GPT
Always-available onboarding knowledge for customer admins, partners, and delivery stakeholders.
SecureDynamics Knowledge Base
Reference material for Zscaler products, SKUs, deployment concepts, and adoption guidance.
Templated customer emails
Phase communications are linked directly from the delivery motion
Each thumbnail opens the live templated email view so partners, ZTSMs, and customers can see the customer-facing message for the relevant phase.
Phase 1
Planning & Design email
Design document, assumptions, and baseline policy work.
Phase 2
Initial Configuration email
Configuration, pilot users, and controlled validation.
Phase 3
Traffic Rollout email
Phased production traffic rollout and tuning.
Closeout
Pre-closing validation email
Final checkpoint before delivery closure.
Closed
Deployment complete email
Handoff, support path, and first-year ZBoost.
Related pages
Move through the deployment motion without losing context
Next step
Aiden makes the project easier to understand without replacing the ZTSM
The AI PM handles tracking and report structure so the human delivery team can focus on judgment, risk, and customer outcomes.