MSSP

No channel conflict. You simply sell to the customer and we do the heavy work. The customer still pays you on your terms.
Fast turnaround. In as little as one day, including the entire sales process, we can start onboarding any customer.
Simple. Start with as few as 20 users/month (Annual Term Required) and ramp up monthly as needed. We ensure you have the visibility into how many seats/licenses are in use.

Roles & Responsibilities

Who does what?

When it comes to managed services, everyone needs to know who's ultimately accountable (A). Beyond this, who's responsible (R) for executing the activities, and then finally who all might need to be consulted (C) and/or informed (I).

With Co-Manage 360, SecureDynamics owns all the primary responsibility and accountability, while ensuring the VAR partner stays in the loop.

The customer benefits by having their chosen VAR remaining as the key driving force for their success...as it should be.

ZIA Base Package

Providing all the essential services to get any customer up and running, including...

Content Filtering
In-Line Antivirus & Anti-spyware
SSL inspection
Cloud Application Visibility
Advanced Threat Protection
Mobile Applications and Devices
DNS Control
NSS Logging to SIEM with 6-month online log availability through ZIA
Identity Proxy
Client Connector Connectivity (only)
Advanced Cloud Firewall

Premium Offerings:

For even higher security and data protection, each of these 3 options includes all of the features in the ZIA Base Package plus...

+ Advanced Cloud Sandbox

+ Data Protection

Cloud App Control
Tenant Restrictions
Data Protection (In-Line Web)

+ Both the above (ACS & DP)

ZPA Base Package

Providing all the essential ZPA services to get any customer up and running, including...

Platform
Log Streaming Service
Device Posture
User to App Segments

ZPA Advanced

Everything in the ZPA Base Package plus...

Continuous Health and App Connector Monitoring
Use of Premium Data Centers
Source IP Anchoring
Increased User to App Segments
Campus Segmentation
Browser Access
Multiple Identity Provider Support

ZDX Base Package

Providing all the essential ZDX services to get any customer up and running, including...

Internet-based SaaS apps
Internet-based websites/custom apps
Private apps through ZPA
Basic Device Monitoring
6 CloudPath or Web Probes
Basic CloudPath Probes
Cloudpath polling: 15 mins
Web Monitoring: 15 mins
Device Health: 15 mins
Alert Rules: 3
Data Retention: 2 days

Premium Offering:

Everything in the ZDX Base Package plus...

M365 UCaaS Monitoring
2 Additional Custom Probes
Advanced CloudPath Probes
Deep Tracing
Alert Rules: 10
Webhook Integrations: 10
Data Retention: 14 days

Let's go!

Exclusively for all US-Based Zscaler Partners

Just fill out the request form and we will have a quote back to you within one business day, targeting within an hour.

This will come to you, not your end customer. As with any other distribution opportunity, you will just use this to create your own customer-facing sales package - adding your own margin and any overlay services, of course.

As always, feel free to reach out to us for any pre-sales support. Our team of Zscaler sales experts are here to help.

How do we, the VAR, get paid?

Simple. You will invoice your customer per your contract with them. Then SecureDynamics will invoice you for, presumably, less than you are charging the customer.

What are the prerequisites for selling?

Be a registered Zscaler partner in the U.S. (or Canada, if able to transact in USD)

How do we co-manage, exactly?

Most of the work is actually going to be done by SecureDynamics, so the co-management really boils down to the following:

Customer Relationship, whereby the customer continues to see you as their value-added partner, with SecureDynamics only there to serve them on your behalf.
Ticket Flow: We keep you in the loop on all trouble tickets and proactive changes.
Consulting: As much as needed, we will join you on your regularly scheduled customer calls to showcase the ongoing value.

How are bandwidth overages accounted for?

Zscaler provides SecureDynamics a monthly report showing how much bandwidth is being used for each customer (as an average across all users). From there we take one of 2 possible actions for any customer exceeding an average of 10GB/user/month:

Bypass Traffic: SecureDynamics will evaluate which traffic is the safest to bypass without causing security concerns and where the volume would bring the amount back under the limit. The customer and partner would both be informed of this change.
Traffic Surcharge: For those customers who actually require the extra traffic to go through Zscaler, will continue to add the overage charge to the monthly invoice, providing any utilization reports upon request.

In any case, SecureDynamics must pay Zscaler for any oversubscribed bandwidth, so that will be reflected on the following month's invoice.

What happens if the customer doesn't pay?

We will work with you, the VAR, in good faith to resolve the non-paying customer so that your company can recover.

VAR Pays: If the customer doesn't pay you, then SecureDynamics still requires the payment (to pay Zscaler for the subscription), which means that you will be paying for the customer's usage. In other words, you are implicitly extending credit to your customer. In such cases, you may formally request that we suspend the customer's use of Zscaler.

Always remember, SecureDynamics is your distribution partner, not a competing Zscaler VAR, so taking any customer "direct" is not an option. We can, however, work together to migrate the customer to another Zscaler VAR, should your business relationship with the customer require that.

Zscaler Managed Service for VARs