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Secure Dynamics MSSP
Co-manage 360 MSSP

Zscaler Managed Service for VARs

Sell Zscaler as a co-managed service, delivering comprehensive security while maintaining a strong, ongoing customer relationship. This approach positions you as a trusted advisor, offering tailored support, optimizing security, and deepening customer loyalty.

  • No channel conflict. You simply sell to the customer and we do the heavy work. The customer still pays you on your terms.
  • Fast turnaround. In as little as one day, including the entire sales process, we can start onboarding any customer. 
  • Simple. Start with as few as 20 users/month (Annual Term Required) and ramp up monthly as needed. We ensure you have the visibility into how many seats/licenses are in use. 
Existing Customer Support
MSSP RACI
Roles & Responsibilities

Who does what?

In managed services, clear accountability is essential. It’s important to define who is ultimately accountable (A), who is responsible (R) for execution, and who needs to be consulted (C) or informed (I) along the way.

With Co-Manage 360, SecureDynamics takes full responsibility and accountability, ensuring seamless service delivery—while keeping the VAR partner actively engaged throughout the process.

The result? The customer benefits from a fully managed experience while maintaining their trusted VAR as the key driver of their success—just as it should be.

ZIA

ZIA Base Package

Providing all the essential services to get any customer up and running, including...

  • Content Filtering
  • In-Line Antivirus & Anti-spyware
  • SSL inspection
  • Cloud Application Visibility & Control
  • Advanced Threat Protection
  • Mobile Applications and Devices
  • DNS Control
  • NSS Logging to SIEM with 6-month online log availability through ZIA
  • Identity Proxy
  • Client Connector Connectivity (only)
  • Advanced Cloud Firewall
  • Tenant Restrictions
  • Data Protection (In-Line Web)

Premium Offerings:

For even higher security, Advanced Cloud Sandbox is available as an add-on. 

+ Advanced Cloud Sandbox

ZPA

ZPA Base Package

Providing all the essential ZPA services to get any customer up and running, including...

  • Platform
  • Log Streaming Service
  • Device Posture
  • User to App Segments

ZPA Advanced

Everything in the ZPA Base Package plus...

  • Continuous Health and App Connector Monitoring
  • Use of Premium Data Centers
  • Source IP Anchoring
  • Increased User to App Segments
  • Campus Segmentation
  • Browser Access
  • Multiple Identity Provider Support

ZDX

ZDX Base Package

Providing all the essential ZDX services to get any customer up and running, including...

  • Internet-based SaaS apps

  • Internet-based websites/custom apps

  • Private apps through ZPA

  • Basic Device Monitoring

  • 6 CloudPath or Web Probes

  • Basic CloudPath Probes

  • Cloudpath polling: 15 mins

  • Web Monitoring: 15 mins

  • Device Health: 15 mins

  • Alert Rules: 3

  • Data Retention: 2 days

Premium Offering:

Everything in the ZDX Base Package plus...

  • M365 UCaaS Monitoring

  • 2 Additional Custom Probes

  • Advanced CloudPath Probes

  • Deep Tracing

  • Alert Rules: 10

  • Webhook Integrations: 10

  • Data Retention: 14 days

Let's go!

Exclusively for all US-Based Zscaler Partners

Just fill out the request form and we will have a quote back to you within one business day, targeting within an hour.

This will come to you, not your end customer. As with any other distribution opportunity, you will just use this to create your own customer-facing sales package - adding your own margin and any overlay services, of course.

As always, feel free to reach out to us for any pre-sales support. Our team of Zscaler sales experts are here to help. 

Frequently Asked Questions

💰 How Do VARs Get Paid? It’s Simple!

You invoice your customer directly, based on your contract with them. Then, SecureDynamics invoices you—at a lower cost—so you retain your margin and maximize profitability.

It’s straightforward, transparent, and designed to keep you in control of your customer relationships while we provide the backend support.

What are the prerequisites for selling?

To get started, you simply need to be a registered Zscaler partner in the U.S.—or in Canada, as long as you can transact in USD. That’s it! ✅

Ready to start selling? Let’s make it happen!

How do we co-manage, exactly?

While SecureDynamics handles most of the heavy lifting, co-management ensures you stay front and center with your customers. Here’s what that looks like:

✅ Customer Relationship: Your customers continue to see you as their trusted value-added partner. We operate behind the scenes, delivering services on your behalf.

✅ Seamless Ticket Flow: You stay in the loop on all trouble tickets and proactive changes—we keep you informed, not in the dark.

✅ Expert Consulting: Need support on customer calls? We’ll join you as needed, helping reinforce the ongoing value of your services.

With SecureDynamics, you get all the support—without losing control.

How are bandwidth overages accounted for?

Each month, Zscaler provides SecureDynamics with a report detailing average bandwidth usage per customer. If any customer exceeds 10GB/user/month, we take one of two actions:

🔹 Smart Traffic Bypass – SecureDynamics evaluates the safest traffic to bypass without compromising security. This helps bring usage back under the limit while maintaining protection. Both the customer and partner are informed before any changes are made.

🔹 Traffic Surcharge – If a customer requires additional bandwidth to pass through Zscaler, the overage charge is added to their monthly invoice. Utilization reports are available upon request.

Regardless of the action taken, SecureDynamics must cover all oversubscribed bandwidth costs to Zscaler—which will be reflected on the next month’s invoice.

We keep you informed, in control, and ahead of potential billing surprises!

What happens if the customer doesn't pay?

At SecureDynamics, we understand that cash flow matters. If a customer isn’t paying, we’ll work with you in good faith to help you recover what’s owed.

🔹 Your Responsibility as a VAR: If your customer doesn’t pay, SecureDynamics still requires payment to cover the Zscaler subscription. This means you are effectively extending credit to your customer.

🔹 Suspension Option: If non-payment persists, you can formally request that we suspend the customer’s access to Zscaler services.

🔹 No Direct Engagement: SecureDynamics is your distribution partner, not a competing Zscaler VAR. Taking a customer direct is never an option. However, if your business relationship with the customer needs to change, we can work together to migrate them to another Zscaler VAR.

We’ve got your back—let’s navigate this together! 💪