Achieving success in this new environment takes more than just deploying powerful tools; it takes human judgment, adaptability, and vision to make sure customers get the maximum value from Zscaler.
Our own artificial intelligence custom GPTs — AI assistants we built using GPT technology, including Learn Zscaler and Zscaler Design Workshop — are freely available, and in the majority of cases they provide better and faster answers than even those of us who have been doing nothing but Zscaler for over a decade can offer. We had to recognize that change and create an even better world to live in — one where our human expertise focuses on the higher-level thinking, adaptation, and connection AI alone can’t deliver.
The way we deliver Zscaler has fundamentally changed. With our AI investment now handling the fastest, most precise answers (totally free for all -- and getting better by the day), our human role is to focus where technology can’t — strategic guidance, real-world adaptation, and customer confidence. That’s why we’re replacing the more generic role of Deployment Engineer with something entirely new: the Zero Trust Success Manager (ZTSM) — a role built to ensure customers don’t just go live with Zscaler, but thrive with it.
A ZTSM is an individual expert who rallies with the rest of the team to ensure every customer achieves Zero Trust success. We’re not just certified on Zscaler; we’re genuine fans who believe in its vision for a secure, cloud-first world, and that passion shows in every interaction. ZTSMs go far beyond “install” or “configure” — we guide the entire Zero Trust journey, pairing AI-driven precision with the business insight, cultural understanding, and adaptability that only people truly committed to the mission can deliver.
As a Zscaler Authorized Training Partner, we also invest in teaching customers real-world best practices — and how to fully leverage AI to set themselves apart in their industry. We believe knowledge is part of the transformation, not an afterthought.
And this isn’t just about customer transformation — it’s the next step in our own journey to help customers get the most value from Zscaler. We are evolving alongside the very technology we deploy.
Our approach doesn’t leave newly deployed customers on their own once Zscaler is up and running. Instead, we shift into ZBoost mode — ensuring customers keep access to the ZTSM team and tools for the duration of their critical first year.
ZBoost includes:
Ongoing access to our ZTSM experts and industry-leading AI tools
Quarterly health checks to keep policies optimized and risks minimized
Up to two priority support escalations per quarter for rapid issue resolution
The result? Lower costs for customers and higher satisfaction for every stakeholder — from IT teams to executive leadership.
Leverages AI to its fullest – We encourage full-throttle use of our advanced AI tools to accelerate deployments, reduce errors, and keep policies fresh.
Translates tech into transformation – Turns AI-driven configurations into business-aligned security outcomes.
Adapts in real time – Navigates changing business conditions, compliance needs, and workforce behaviors in ways AI alone can’t anticipate.
Builds lasting security confidence – Ensures customers not only have Zscaler in place but are thriving under its Zero Trust framework.
The ZTSM team bridges AI’s limitless speed with human expertise to ensure customers achieve Zero Trust success at every level. And in the end, we want customers to be even bigger Zero Trust fans than we are — if that’s possible.
The days of “just deploying” are over. The era of achieving Zero Trust success at every level has begun.