🛠️ Zscaler Partner Portal: Onboarding & Access Guide
Step-by-step instructions, access tips, and key links to help Zscaler partners get started quickly and confidently
🎯 Why Use the Zscaler Partner Portal?
The Zscaler Partner Portal is your all-in-one hub to accelerate your success as a Zscaler partner. With tools built for Sales, Technical, and Marketing users, the portal helps you:
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Register and manage deals
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Access certifications and training
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Launch co-branded campaigns
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Submit support tickets
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Download product content, pitch decks, and technical resources
Whether you're a Base, Premier, or Summit-level partner, the portal is where you unlock your full benefits.
💡 Pro Tip: Your homepage is personalized based on your selected role (Sales, SE, Marketing, etc.) for a more focused experience.
🚀 Step-by-Step Onboarding Instructions
1. Access the Portal
Visit:
👉 https://partners.zscaler.com
2. Don’t Have an Account Yet?
Request access here:
👉 https://partners.zscaler.com/s/partneronboarding
You’ll be prompted to enter:
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First and last name
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Business email
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Company name
The system will detect if your company is already a registered Zscaler partner:
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✅ If yes, you’ll be able to join it
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🆕 If no, you’ll be prompted to submit a full registration for review
3. First-Time Login
Once approved:
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Check your inbox for the email verification link
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Sign in using your Okta credentials
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Accept the Terms & Conditions
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Select your role and title
Your role determines what content and quick links appear on your portal dashboard.
4. Already Have Portal Access?
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Use your existing Okta login credentials
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If needed, click "Forgot password?" and check your spam/junk folder for reset instructions
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No need to re-register if your org is already approved
👤 Managing Access: Admin Setup
If you're a Partner Admin, you can:
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Add or deactivate users
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Reset passwords
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Assign primary and secondary roles
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Edit user profiles and org settings
Admins access these controls via:
Partner Portal → User Administration Module
📝 Need help? Refer to the full Partner Admin Guide (PDF) or open a support case.
🧭 Common Support Issues
| Issue | Resolution |
|---|---|
| Forgot password | Use the password reset link on the login page |
| Didn’t receive access email | Check junk/spam folders, then retry onboarding |
| Can’t access key features | Ensure your role is properly assigned (contact Partner Admin) |
| Need to change role | Ask your Partner Admin to update it via the Admin Module |
| Locked out | Open a support case through the portal Help Center |
🔑 Final Note: The Portal = Your Growth Engine
From pipeline building to enablement and discount protection—this is your command center for selling and succeeding with Zscaler.
If you’re unsure where to start, contact your Partner Account Manager or open a support case from the Help Center tab inside the portal.