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      SecureDynamics Post-Deployment Time & Materials (T&M) Services

      Customers who have completed a Zscaler deployment with SecureDynamics may request additional services for configuration refinement or post-go-live tuning. For these cases, SecureDynamics offers a Time & Materials (T&M) professional services model.

      🧾 SecureDynamics Post-Deployment Time & Materials (T&M) Services

      Customers who have completed a Zscaler deployment with SecureDynamics may request additional services for optimization, tuning, or post-deployment support. For these cases, SecureDynamics offers a Time & Materials (T&M) engagement model.

      🔧 What Is T&M?

      Time & Materials (T&M) engagements are prepaid professional services blocks that can be used to enhance an already deployed Zscaler environment. These are strictly for post-deployment configuration refinement or optimization, not for new design or implementation efforts.

      💵 Rates & Structure

      Category Detail
      Hourly Rate $225 – $275 USD per hour
      Minimum Block Size 20 or 40 hours (prepaid only)
      Expiration 3–6 months from purchase date
      Billing Model Prepaid, no “monthly burn” or time tracking
       

      ✅ Common Use Cases (Examples)

      T&M blocks can be used for:

      • PAC file and tunnel forwarding optimization

      • Role-Based Access Control (RBAC) cleanup

      • Firewall, URL filtering, and SSL inspection refinements

      • Security posture hardening (ZIA/ZPA)

      • App Connector or Segment strategy updates (ZPA)

      • Admin policy configuration or zero trust review

      ❌ What’s Not Included

      The following cannot be delivered under T&M blocks:

      • Design documentation (e.g., HLD/LLD)

      • Net-new onboarding (e.g., ZDX rollout after ZIA)

      • SIEM, NSS, or log streaming setup

      • Third-party integration work (e.g., MDM, IdP custom work)

      • Licensing evaluations (refer to: Zscaler License Expert GPT)

      📌 All of the above require a separate Statement of Work (SOW) after the primary deployment is completed.

      📢 T&M Does Not Replace Zscaler Support

      SecureDynamics T&M is not a support contract and does not replace Zscaler’s standard support services.

      • All bug fixes, platform outages, and break/fix issues should still go through Zscaler Support

      • T&M is best used when you want help implementing best practices or making strategic adjustments to your environment

       

      📋 Engagement Process

      1. SecureDynamics will evaluate the request to determine if it qualifies under T&M

      2. A prepaid quote is issued for 20 or 40 hours

      3. Services are scheduled and delivered directly by SecureDynamics engineers

      4. Progress is tracked against scoped activities; unused hours expire after 3–6 months

      🎯 Key Rule

      T&M blocks are for optimization of deployed services only.
      All net-new work must be scoped via a separate SOW.

      Questions?

      If you're unsure whether a request qualifies for T&M or should be scoped separately, reach out to your SecureDynamics Project Manager or Sales Representative.